BPO (Business Process Outsourcing) is the most growing industry in India. If you are looking for a job in BPO and want to prepare for your interview, this article will help you. 10 Questions and Answers in BPO Interview
Welcome to Fantasy dream. This article covers 10 Commonly Asked Questions and Answers in BPO Interview that will help you.
10 BPO Interview Questions (With Example Answers)
1. Tell me something about yourself?
This is the most basic question which every interviewer asks. Your answer should impress the interviewer with the qualities you hold for this job.
2. Tell me something about BPO and how it works?
BPO (Business Process Outsourcing). When a company wants its non-core work to be done by an expert at cheaper costs then they outsource their work to another country, which is called Business Process Outsourcing.
3. Are you comfortable working night shifts?
Always answer this question as yes, as the majority of the outsourcing work is done according to the country’s timeline from where the work gets outsourced. It also shows your willingness and interest in the roles and your approach to the job.
4. What are inbound and outbound call centers?
An inbound call center will only receive calls while outbound call centers will place calls. In the general inbound call, centers function as a company’s service department, while outbound handle the service department.
5. What is the difference between KPO and BPO?
KPO is a knowledge process outsourcing while BPO is business process outsourcing. KPO provides knowledge-based services like medical billing and documentation. While BPO is customer service-oriented.
BPO (Business Process Outsourcing)
6. Why do you see BPO as your career?
BPO has always been a career choice for me as you are exposed to a new field, which allows you to grow and develop your personality and communication skills. The recent survey also tells the fast growth of this industry.
7. Why do you want to work for our company?
To analyze how much you are aware of the company and its work. When you answer this question, mention the company’s creative business policies and the growth of the company.
8. Will you be comfortable handling customers on the phone?
If you are a fresher you can tell that handling customers on the phone would be a challenge but you would be able to handle it and won’t disappoint the company.
9. Where do you see yourself after five years?
I want to see myself in a responsible position where my company sees me as a valuable asset and at the same time to grow with the company”.
10. Why should we hire you?
Don’t think too much just define all qualities you hold and mention the qualities which suit the job profile.
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You can also download BPO Resume.